Privacy Policy

This Privacy Policy explains how Rawalpindi Bike Shop processes personal data when people use the website, make service inquiries, or arrange bicycle servicing and repairs. It applies to information handled in connection with workshop administration, communication, and related operational records.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Why we process personal data

How We Use Data

We use personal data to respond to inquiries, schedule and manage workshop services, record bicycle intake and inspection details, prepare and confirm quotes, obtain approval before additional work, carry out repairs and adjustments, provide collection summaries, process payments, maintain business records, improve website reliability, and meet legal or accounting obligations.

Processing is limited to the purposes described in this notice and to closely related operational needs.

Third-party sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, record management, payment processing, or similar operational tasks. These parties are expected to use the information only for the services they provide to us and to maintain appropriate confidentiality safeguards.

Operational recipients are limited to parties that need the information to perform a defined function.

Legal basis for sharing

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties when required to comply with law, respond to lawful requests, protect our rights, or address safety, fraud, or security concerns. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure may be required where law, regulation, or a valid legal process applies.

Data We Collect

We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, collection and service summary information, payment-related records, and limited technical data such as device, browser, and log information. Where a user submits a form or communicates with the workshop, we process the information provided for service administration, recordkeeping, and follow-up.

The categories of data collected depend on how a person uses the website or requests workshop services.

How We Collect Data

We collect data from service inquiries, contact form submissions, phone or email communications, workshop drop-ins, bicycle intake and inspection processes, payment handling, and website logs or similar technical records. We may also create internal notes from the service process, including inspection findings, scope approvals, and collection summaries.

Information is received directly from users and may also be generated during normal website and workshop operations.

Types of Cookies

We may use session cookies to support navigation and form use, persistent cookies to remember basic preferences, and analytics or performance cookies to understand site use and improve reliability. We do not rely on cookies to collect more information than is needed for these purposes.

Cookie use is limited to standard operational and technical purposes.

Cookie Controls

Users may manage cookies through their browser settings and, where available, through any on-site preference tools. Disabling some cookies may affect basic site functions, form handling, or session continuity.

Browser settings can usually be used to limit or remove cookies, subject to the browser’s own controls.

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.

Available rights may vary depending on the nature of the request and applicable law.

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may ask for additional details before responding, and we will handle the request in line with applicable legal requirements.

Requests are reviewed before action is taken to confirm identity and the scope of the request.

Data Retention

We keep personal data only for as long as needed for the service relationship, recordkeeping, dispute handling, legal compliance, and operational review. When data is no longer required, we delete it or de-identify it where appropriate.

Retention depends on the purpose of the record and any legal or accounting requirement that applies.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. The revised version will apply from the date it is posted, and we may provide additional notice where a change is material.

This notice may be revised when our practices, legal obligations, or website features change.